Dear, with this letter we inform you that SERVICES FORWARD 2000 S.L. has an ethical channel of communication and denunciation to allow the communication of irregularities of potential significance, of a financial, accounting or any other nature, that are warned within the company. The way to access this complaints channel may be:
in writing by email: denuncias.servicesforward.com. (mail managed directly in Madrid by the Head of the Channel),
verbally, by telephone, or through the use of the physical mailbox located in the headquarters of Caldes de Montbui, or
by requesting a face-to-face meeting with the person in charge of the Complaints Channel.
IMPORTANT: This Channel is not a mailbox for complaints, queries, doubts or suggestions.
The Channel is an instrument that SERVICES FORWARD 2000 S.L. makes available to all the people who make up the company (employees, managers, members of the Board of Directors…) as well as its suppliers and customers, regardless of where they are located.
The Channel may serve third parties to report any irregularity or conduct that they consider illicit and that is contrary to state rules and legislation, as well as the internal regulations that are available to employees in the intranet.
All complaints received will be analysed independently and confidentially. In all cases, maximum confidentiality will be guaranteed in the investigation processes of the complaints received, in order to protect the identity of the complainant and the denounced person, and their reputation within the society, informing, only, the persons strictly necessary in the process, as well as, where appropriate, the notification to the competent authority of facts constituting criminal or administrative crime.
The Complaints Channel of SERVICES FORWARD 2000 S.L. is managed by the Channel Manager.
For its processing, even those complaints in which the identification data of the complainant (anonymous) is not recorded, will be accepted, investigating it with the utmost prudence and proportionality. During the entire research process, the identity of the informant / whistleblower will be kept confidential, and will not be disclosed to third parties, nor to their hierarchical superiors or to the denounced person.
In order to carry out an adequate, agile and efficient investigation of the denounced facts, it is essential that the person who makes the complaint provides a description of the denounced facts and of the people involved in these facts
The absence of retaliation of any kind for complaints that have been sent in good faith will be guaranteed, with the complainant having reasonable indications to support it. If it is confirmed that these people have been subject to reprisals, the authors of the same will be subject to investigation and, where appropriate, sanction.
Any false, malicious or abusive complaint may lead to actions provided against the complainant.
